Terms and conditions of sale

1. Seller

The service is sold by:

• Entreprise individuelle
• Email: combozen@combozen.app
• SIRET: 82812471900034

2. Purpose

These terms govern the sale of a subscription giving access to ComboZen, an online service for following goals and habits, reachable from a browser and installable on a phone.

They apply to the exclusion of any other terms. Taking out a subscription means accepting them without reservation.

3. The service

The subscription gives access to all the functions of the service: creating goals and steps, daily follow-up, combos, reminders, widget, personal statistics, and to later developments included in the same offer.

The service requires an internet connection and an up-to-date browser. Reminders depend on the permissions you grant your device and on the notification services of its maker; their delivery cannot be guaranteed.

4. Access given by a practitioner

A practitioner holding a professional subscription may open access to the service, free of charge and without limit of number, to the people they support — one account each. The opening is done by means of a personal code they hand over; it therefore requires their initiative and the entry of that code by the person.

This access lasts as long as the link is maintained and the practitioner’s professional subscription remains active. It ends as of right as soon as either of those two conditions is no longer met, without giving rise to any compensation; the content recorded stays untouched and the individual subscription remains available.

If the person was themselves a subscriber when access was opened, their subscription is cancelled at the end of the current period, which they keep. No refund is owed on that account.

5. Account

Subscribing requires creating an account with a valid email address. You are responsible for keeping your credentials confidential and for actions carried out from your account.

The service is reserved for adults with legal capacity. It is intended for personal use: making the account available to third parties is not permitted.

6. Price and payment

The price in force is the one displayed on the presentation page at the time of subscription. It is stated in euros, all taxes included, at the French rate; where the price is recorded excluding tax, the amount excluding tax appears below it. The rate actually applied is that of the buyer’s country of residence: it is calculated and displayed before any payment.

Payment is made by bank card, at subscription and then at each renewal. It is handled by Stripe Payments Europe, Limited. No bank details are entered, transmitted or kept by the publisher: they pass only through the payment provider.

Invoices are available at any time from the customer portal, reachable from your account settings.

7. Free trial

The subscription may begin with a free trial period, whose length is stated before payment. No amount is charged during that period.

At its end, the subscription continues and the first payment is taken, unless it is cancelled before that date. The exact date appears in your settings, under Account.

8. Term, renewal and cancellation

The subscription is entered into for the period stated at subscription and renews automatically for periods of the same length, unless cancelled.

You may cancel at any time, without reason and without charge, from the customer portal in your settings. Cancellation is carried out online, by a means as simple as subscribing.

Cancellation takes effect at the end of the current period: you keep access until that date, with no further payment. Sums already paid for the current period are not refunded pro rata.

You are informed in writing, at the earliest three months and at the latest one month before the renewal date, that you may choose not to renew.

9. Right of withdrawal

You have fourteen days from the conclusion of the contract to exercise your right of withdrawal, without reason and without penalty, under the European rules on distance contracts that govern this subscription.

As the service is supplied immediately, its supply begins within that period only at your express request and after you have acknowledged that you lose your right of withdrawal once the service has been fully performed. That request and that acknowledgement are collected before payment.

To withdraw, it is enough to send us an unambiguous statement at combozen@combozen.app. Reimbursement is made within fourteen days of receiving your request, by the same means of payment, less where applicable the amount corresponding to the service already supplied.

10. Availability and interruptions

The publisher takes reasonable measures to keep the service available, without guaranteeing uninterrupted availability. Interruptions may occur for maintenance, updates, or because of technical providers.

In the event of a prolonged unavailability attributable to the publisher, the subscription is extended by an equivalent period, or refunded pro rata on request.

11. Legal guarantee of conformity

The service is supplied in accordance with the European rules on the conformity of digital content and services.

Where there is a lack of conformity, you may require it to be brought into conformity free of charge and within a reasonable time. Failing that, you may obtain a price reduction or the termination of the contract. This guarantee is owed independently of any commercial warranty.

12. Your content

The goals, steps and notes you record belong to you. The publisher puts them to no use, passes them to no one, and does not access them: the access rules of the database reserve reading them to their author.

You may ask for them to be exported or deleted at any time, under the conditions described in the privacy policy.

13. Liability

ComboZen is a tool for personal organisation. It is not a medical device, not an act of care, not psychological support, and it does not replace the advice of a health professional.

The publisher cannot be held liable for decisions taken on the strength of the indicators displayed, nor for the consequences of a reminder that your device’s notification system failed to deliver.

The publisher’s liability, where engaged, is limited to direct and foreseeable damage. Nothing in these terms has the effect of setting aside the legal guarantees or liability in the event of gross negligence or wilful misconduct.

14. Suspension for breach

In the event of a serious breach of these terms — in particular fraudulent use, or an attempt against the security of the service or against other people’s data — access may be suspended after formal notice has remained without effect for eight days, save in a characterised emergency.

15. Changes to these terms

These terms may be changed. Any substantial change, and any change of price, is notified to you by email at least thirty days before it takes effect.

You may then cancel free of charge before that date. Failing that, the new terms apply from the following renewal.

16. Complaints and disputes

Any complaint must first be sent to us at combozen@combozen.app.

These terms are governed by French law, the publisher being established in France. That choice does not deprive you of the protection of the mandatory consumer rules of the country where you live. Failing an amicable settlement, the dispute may be brought before the competent court; a consumer may choose to bring it before the court of their place of residence.